Maintenance Issues and Requests for Leech Lake Public Housing

Figure out if you’re having a maintenance emergency

EMERGENCY → call 218-888-2936
➢ No heat
➢ No water or hot water
➢ Electrical problems
➢ Broken water lines
➢ Clogged toilet if you only have one toilet
➢ Sewer backing up
➢ Frozen pipes

NOT an emergency → written request

➢ Clogged toilet, if you have more than one toilet
➢ Leaky sink
➢ Pest control
➢ Anything else
Make your request here: https://llboha.org/maintenance-inspections/#Maintenance

How to make a maintenance request if there is not an emergency To make a repair request, make sure it is in WRITING. If you see your maintenance person or property manager at Walmart and ask them to fix something, that doesn’t count. It is important to write things down. When you submit a request, be as detailed as possible. Instead of saying, “There is mold in the bathroom,” try saying, “There is mold in the bathroom. It is on the floor, going up the wall. It starts from the base of the tub in the corner furthest from the toilet.” This will help things get fixed as easily and quickly as possible. Remember to take pictures! Take your pictures be in color and have a wide angle. Try not to have anyone or anything other than the problem in the photo. With the examples below, instead of the one on the Right, try to aim for the one on the next page. Keep the photos you take for possible future use.

If your repairs still haven’t been made two weeks after you submitted the written request, go ahead and request again. This time, also write down on a notepad or your phone’s notes app the dates of both times you’ve requested repairs. Keep this log updated anytime you make an additional request about the same problem.

Other things to know There are certain things the Leech Lake Housing Authority will fix at no charge. If it is routine or non-routine, the Housing Authority will schedule a time and fix it. If the damage is due to misuse of the space by you or one of your guests, you will have to pay for the repair. For example, the Housing Authority will pay to fix a broken water pipe but will not pay to fix the carpet that a dog has torn up.